Returns & Exchanges
At Valcero, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused items in their original packaging. Our streamlined process ensures that your satisfaction remains our top priority from delivery to resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original boxes, ensuring all tags are attached and the product is in its original condition.
Ship the Item
Print your prepaid shipping label provided by the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing