Frequently Asked Questions
Everything you need to know about shopping with Valcero.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products covered by a warranty?
Yes, all Valcero products come with a standard 12-month manufacturer's warranty that covers defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's progress in real-time.
Does Valcero ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.